Shipping Policy

Effective Date: 2/8/2025

At Refraze, we strive to ensure your order reaches you as quickly and safely as possible. Below are the details of our shipping policy, including costs, processing times, and delivery expectations.

1. Shipping Rates

Shipping costs are based on location and the total weight of your purchase.
The final shipping cost will be calculated at checkout based on your shipping address and order details.

2. Processing Time

Orders are processed within 3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Times

Domestic Shipping: 3-5 business days
International Shipping: 7-10 business days (varies by location)
Delivery times may vary due to factors such as carrier delays, weather, or customs processing.
Express shipping where available.

4. Shipping Carriers

We use trusted carriers such as [USPS, FedEx, UPS, DHL] to deliver your order.
The carrier will be selected based on the most efficient delivery method for your location.

5. International Shipping

International shipping is available to select countries.
Customers are responsible for any customs duties, taxes, or fees imposed by their country.

6. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number.
You can track your package using the link provided in your email.

7. Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time, please contact the carrier first for tracking updates.
If your package is lost in transit, please contact us at info@refrazegame.com, and we will assist in resolving the issue.

8. Contact Us

For any shipping-related inquiries, please contact us at:

📧 Email: shipping@refrazegame.com